Frequently Asked Questions
Have a Question? We've Got the Answer!
How long does shipping take?
We typically process and ship orders within 1–2 business days after payment confirmation. Delivery times may vary depending on destination, carrier, weather conditions, holidays, or customs processing.
US Orders (Ships from US Warehouse):
FedEx: approximately 3–5 business days
USPS: approximately 5–10 business days
International Orders:
Approximately 12–30 business days.
Delivery times may vary depending on the destination, carrier, and customs processing.
Once your order ships, you will receive a tracking number via email.
Note: Tracking information may take 24–72 hours to update after your order has been shipped. In some cases, the carrier may not scan the package immediately. If there has been no tracking update for several business days, please contact us and we will help check the shipment status.
Do you offer international shipping?
Yes, Tenable Knives ships to customers in many countries worldwide, including the United Kingdom, Canada, France, and many other destinations.
Please note:
- For orders shipped to countries such as the United Kingdom, Canada, and France, customers typically do not incur additional import taxes or fees upon delivery.
- Customs delays are outside of our control.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email.
You can use this tracking number to check your shipment status through the following websites:
- 17TRACK: https://www.17track.net/en
- USPS Tracking (for US orders): https://tools.usps.com/tracking/
If your tracking information has not updated for several days, please contact our customer service team and we will help check the shipment status.
What is your return policy?
We want you to be satisfied with your Tenable knife.
If you are not completely satisfied with your purchase, please contact us within 30 days of delivery to request a return or exchange.
To be eligible for a return:
- The knife must be unused and in its original condition.
- The original packaging must be included.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Please contact our customer service team before sending any product back.
Email: info@tenableknives.com
When will I receive my refund?
Once your return has been received and approved, we will process your refund to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
Does Tenable Knives offer a warranty?
Yes. Tenable Knives warrants that our products are free from defects in materials and workmanship under normal use.
Warranty coverage includes manufacturing defects such as:
- Defects in the blade or handle
- Lock mechanism issues caused by manufacturing defects
- Functional issues caused by assembly defects
Warranty does not cover:
- Damage caused by misuse, abuse, accidents, or improper use
- Normal wear and tear
- Damage from improper sharpening
- Rust caused by improper maintenance
- Unauthorized modifications or repairs
- Lost or stolen products
If you experience an issue with your knife, please contact us before making any repairs.
Customer Service: info@tenableknives.com
What should I do if my knife arrives damaged or defective?
For damaged or defective products, please contact us within 15 days of delivery so that we can assist you as quickly as possible.
Please provide:
- Your order number
- Clear photos or videos showing the issue
Our team will review the issue and provide the best solution.
Possible solutions may include:
- Replacement parts
- Knife replacement
- Repair assistance
- Other appropriate solutions
For warranty-related issues, please contact our customer service team before sending the product back.
Can I change or cancel my order?
We process orders quickly, usually within 1–2 business days.
If you need to modify or cancel your order, please contact us as soon as possible.
Once an order has been shipped, we may no longer be able to modify or cancel the order.
Do you sell replacement parts?
Yes, we may provide replacement parts depending on availability.
Please contact our customer service team with:
- Order number
- Knife model
- Required part
- Photos, if applicable
Email: info@tenableknives.com
HAVE ANY OTHER QUESTIONS?
Feel free to contact our customer service team.
